Frequently Asked Questions
If you have any questions that are not answered here, please get in touch and we will kindly assist with your query. Our contact information can be found here.
When can I expect my order?
Most of our products are delivered within 2-3 working days from order confirmation.
If you require your goods sooner, you can choose a UK mainland Next Working Day Delivery Service (Only applicable if order is placed before 2pm)
Can I cancel or amend my order?
Our orders are dispatched promptly, therefore we are unable to make any changes to your order once it has been placed. This applies to all aspects of the order, including products, delivery options, address details etc.
To cancel your order under the Consumer Contract Regulations 2013, you can refuse delivery or follow our returns process within 14 days of receipt of your goods.
Something is not right with my order.
If something is not right with your order and you require some assistance, don’t hesitate to give one of our friendly team members a call to sort this out, you can contact us here.
What is your returns policy?
In the interest of hygiene, our products are not for home approval. You can find our returns policy here.
Do you have questions regarding an order you have placed?
If you purchased through our website or over the phone then please contact us directly through the contact us page here, if you purchased through Amazon or eBay then we ask that you contact us through there as per their policy
My item is faulty
We're sorry that your item is faulty. All of our items are subject to thorough testing before being hand packed to minimise any issues.
Call our Customer Service team on 01282 700 338 or email us here and we can advise you further on the options available.
Can I collect my order?
Yes you can! Based in the heart of Burnley, Lancashire, we also sell a vast range of products - both perfect condition and slight seconds - on site in our factory shop. Just let us know before placing your order that you'd like to collect from us.
How much is my delivery?
We have a minimum delivery charge of £3.99 for UK mainland deliveries. All shipments are sent using a registered, insured courier. We offer a Next Day delivery service for £9.99 and charge only one flat fee for however many items you order.
We also offer overseas delivery. The cost will be displayed in your shopping basket on the website when your desired country is selected or alternatively, you can email us at firstname.lastname@example.org.
Do you ship to other countries?
We also offer overseas delivery. The cost will be displayed in your shopping basket on the website when your desired country is selected or alternatively, you can see a list of countries we ship to here.
I missed my delivery, what do I do now?
Don’t worry if you have missed a delivery, the courier will attempt to deliver your order again up to 3 times. If after the third attempt the delivery has still been unsuccessful, then your order will be returned to us.
If there is an issue with your delivery, then please get in touch with us through the customer care page here
What are your opening times?
Please visit the contact us page here.
Do I need to create an account?
Having an account is not a necessity. However, creating one will give you the accessibility of order history, accessing your wishlist and amending your details.
Can I customise my order or product?
If you require a customisation on a product that we manufacture, please get in touch to discuss your requirements, click here to get in contact
Do you sell wholesale?
Yes. We supply to several large retailers and are happy to discuss any needs you may have. Contact us here for trade and wholesale enquiries.