This website ("website") is operated by Lancashire Textiles Ltd. This privacy policy only covers information collected at this website, and does not cover any information collected offline by Lancashire Textiles.
SECURITY
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
PRIVACY POLICY
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used. As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
THE INFORMATION WE COLLECT
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.
We receive and store any personally identifiable information you enter on the website, whenever you shop with Madison Island—online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also include your account number.
If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
HOW WE USE THE INFORMATION WE COLLECT
- To complete your purchase transactions
- To provide the services you request
- To send you our catalogs and other offerings by mail
- To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
- To notify you of product recalls or provide other information concerning products you have purchased
- To improve our merchandise selections, customer service, and overall shopping experience
OTHERS WITH WHOM WE SHARE YOUR INFORMATION
Lancashire Textiles: All of the above information that we collect, as described above, may be shared among all Lancashire Textiles entities.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to:
- manage a database of customer information;
- assist us in distributing emails;
- assist us with direct marketing and data collection;
- provide us storage and analysis;
- provide fraud prevention; and we require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
- provide other services designed to assist us in maximizing our business potential.
Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.
Business Transitions: We may transfer or share a copy of personal information about you in the event that Madison Island or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information.
YOUR CHOICES REGARDING USE OF THE INFORMATION WE COLLECT
We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you shop at Lancashire Textiles and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please write to Lancashire Textiles Customer Care at Cameron Mill, Howsin St, Burnley BB10 1PP or call +44 1282 700338.
COOKIES, WEB BEACONS, AND HOW WE USE THEM
A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
ONLINE ACCOUNT REGISTRATION
To make online shopping faster and easier, you may register on the shop website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use.
EMAILS
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Madison Island or its affiliates, you can click on the "Unsubscribe" link at the bottom of any email communication sent by us.
ACCEPTANCE
By using this website, you accept the policies set forth in this Privacy Policy.
ANY QUESTIONS?
We'll be happy to provide additional information or answer any questions. Please call +44 1282 700 338 or write to Cameron Mill, Howsin St, Burnley BB10 1PP.