Returns & Exchanges
If for some reason you are not 100% happy with your purchase please get in touch with us here
If we are unable to solve the problem then please send your items back, unused for a refund or exchange. Simply package the item back up with the return information filled in accordingly, put this in the parcel and send it back to us at;
Lancashire Textiles Ltd.
Under the Consumer Contract Regulations 2013 you have a right to cancel your order within the period of 14 working days, beginning with the day after your order was received, to exercise this right then please get in contact with us either by post, email or phone before sending any items back. You will have to bear the direct cost of returning the products to us. All the goods must be returned unused, with the original packaging intact and in a saleable condition.
The cost of the goods on this cancelled order will be refunded to you as soon as possible or at the latest within 10 days after we have received the item(s) back. If we require any additional information from you regarding a return, we will get in contact with you by email or phone.
We do not provide returns labels for orders as returning products are at the customers expense unless the item is found to be faulty, in which case a refund for the postage paid will be provided.
In the event of goods already being delivered to you, you have a legal duty to retain possession of them and to take reasonable care of them. You are under obligation to restore these goods to the supplier (Lancashire Textiles) and, under this contract, you will be responsible for sending your order back to Lancashire Textiles at your own expense, with the exception of faulty or substituted goods, where returns costs will be reimbursed to you.
We recommend using Hermes to return items back to us as you can book this easy online with them and they are considerably cheaper for bulky items than other couriers. Please retain proof of posting for any returns.
Please note our products are not for home approval, once used they cannot be returned due to hygiene reasons